Shipping
Friends and Gems Inc. provides a flat rate shipping within Canada for orders:
orders less than 2kg or up to $300 $18
orders greater than 2kg or $301 - $750 $30
orders $751+ FREE
ProcessingOrders will be processed and shipped within four (4) business days.
Product UnavailabilityIf, for any reason, a product is not available, the customer service department will notify the customer to determine how the customer wishes to proceed.
ShippingFriends and Gems Inc. primarily uses Canada Post for shipping. A tracking number can be provided upon request.
Worldwide ShippingWorldwide shipping is available upon request; please contact us for more information.
Damages Resulting from ShippingFriends and Gems Inc. takes great care to package all shipments to avoid damage to products, but there may be rare occasions where your shipments arrive with damage. If any of the products in your order are damaged, please notify within 10 business days of purchase date. We will need to have photographic proof of damages to allow us to process the appropriate replacement or refund.